Help Centre
We're here when you need a hand.
Browse common topics or jump straight into the FAQ. Still stuck? Our small Canadian team is one email away.
Playing free games
How to launch, what to expect, and tips if a game is slow to load.
My account
Signing up, signing in, resetting your password and updating preferences.
Free Play & virtual credits
How free play works and what virtual credits are.
Responsible play
Mindful play tips and Canadian support resources.
Frequently Asked
Quick answers about playing free at the Lounge.
Everything you'd want to know about how Play Lounge Canada works — without the small print headache.
Is Play Lounge Canada really free to play?
Yes. Every game on Play Lounge Canada is a free social casino game. You play with virtual credits that have no monetary value. There are no deposits, no withdrawals, and no cash prizes.
Do I need an account to play?
You can browse and launch games without signing up. A free account simply lets you save your favourite games and remember your settings the next time you visit.
Can I win real money on this site?
No. Play Lounge Canada is for entertainment only. You will never wager real money or win real money on our games.
How old do I need to be to use the site?
You must be at least 19 years of age (or the age of majority in your province or territory) to confirm the age gate and use Play Lounge Canada.
Will my virtual credits ever be exchanged for cash?
No. Virtual credits are part of the on-screen entertainment only. They cannot be redeemed, transferred, sold, or converted into money or anything of monetary value.
Where can I get help if gambling becomes a concern?
Even though our games are free-to-play, real-money gambling concerns are taken seriously. You can reach out to Canadian resources such as the Responsible Gambling Council, ConnexOntario, or Gambling Therapy at any time.
Can't find what you need? Contact us or email hello@playloungecanada.com.